Question 1

How can I contact you?

Answer

Send us email at support@klemory.com

Or give us a phone at +420 705 123 223

Opening hours (GMT+01:00 Prague):
Monday - Friday: 08:00 - 17:00
Saturday and Sunday: 10:00 - 16:00

Address: Jižní 364, 270 01 Kněževes u Rakovníka, Czechia

Question 2

Where do you ship?

Answer

We are shipping only to the USA. We offer free shipping on all orders to the USA as well.

Question 3

Can I cancel or change my order?

Answer

We require any changes or cancellations to be made within 24 hours of placing your order. Requests made beyond this timeframe cannot be accommodated. Contact us at support@klemory.com to cancel/change your order.

Question 4

When will my order be processed?

Answer

Your order will be processed within 1 to 3 business days before shipment.

Question 5

How long is the delivery time?

Answer

Your order will be processed within 1 to 3 business days before shipment, once your item/s is dispatched, the estimated delivery time is 4-8 business days.

Question 6

What payment methods do you accept?

Answer

We offer several options, including Visa, UnionPay, Shop Pay, Mastercard, Maestro, Google Pay, Apple Pay and American Express.

Question 7

How can I return my order?

Answer

Please contact us at support@klemory.com to start a return process.

Question 8

What if I don't receive my order?

Answer

If you don't receive your order within 12 days after shipping, please contact us at support@klemory.com

Question 9

What should I do if the items I received are defective, incorrect, or damaged?

Answer

If you have received merchandise that is incorrect, missing, or defective, please contact us at support@klemory.com, include your order number and provide photographs of the item(s) along with any relevant details as soon as you receive your package. We are committed to resolving your issue promptly and efficiently.