Cancellation Policy

Changed Your Mind About an Order? Here's How to Handle It:

How Long Do I Have to Cancel My Order? You can cancel your order within 24 hours while it's still being processed. If 24 hours have passed, we're unable to cancel your order.

How Do I Cancel an Order? You have 24 hours to cancel your order through the link in your confirmation email. Look for the section "Changed Your Mind?". If more than 24 hours have passed, email us at support@klemory.com and we'll see what we can do.

I Accidentally Cancelled My Order, Can I Undo This? If you accidentally cancelled and still want your order, the best course of action is to place a new order. Any questions? Email us at support@klemory.com - we're here to help.

How Do I Know If My Cancellation Was Successful? Once you cancel via the email link, you'll receive a confirmation email. If you don't receive this, contact us at support@klemory.com with your original #OrderNumber.

Can't Find the Cancellation Option? If you can't find the cancellation link, don't worry. Just email us as soon as possible at support@klemory.com with your #OrderNumber and a request to cancel or change.